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Average Holding Time Formula

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Average Holding Time (AHT) refers to the average duration that a call or communication session remains active within the system. Check FAQs

AHT = \frac{A avg \cdot T}{n}

AHT - Average Holding Time?A_avg - Average Occupancy?T - Time Period?n - Average Number of Calls?

Average Holding Time Example

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With units

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Here is how the Average Holding Time equation looks like with Values.

Here is how the Average Holding Time equation looks like with Units.

Here is how the Average Holding Time equation looks like.

1.67 = \frac{2.5 \cdot 30}{44.91}

1.67s = \frac{2.5 \cdot 30s}{44.91}

1.67 = \frac{2.5 \cdot 30}{44.91}

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Average Holding Time Solution

Follow our step by step solution on how to calculate Average Holding Time?

FIRST Step Consider the formula

AHT = \frac{A avg \cdot T}{n}

Next Step Substitute values of Variables

∴

AHT = \frac{2.5 \cdot 30s}{44.91}

Next Step Prepare to Evaluate

∴

AHT = \frac{2.5 \cdot 30}{44.91}

Next Step Evaluate

∴

AHT = 1.67000668002672s

LAST Step Rounding Answer

∴

AHT = 1.67s

Average Holding Time Formula Elements

Variables

Average Holding Time

Average Holding Time (AHT) refers to the average duration that a call or communication session remains active within the system.

Symbol: AHT

Measurement: TimeUnit: s

Note: Value should be greater than 0.

Formulas to find Average Holding Time

Average Occupancy

Average Occupancy refers to the average utilization or usage of resources, such as trunks or circuits, within the system over a given period of time.

Symbol: A_avg

Measurement: NAUnit: Unitless

Note: Value can be positive or negative.

Formulas to find Average Occupancy

Time Period

Time Period refers to the duration or length of time over which the calls are being considered or observed.

Symbol: T

Measurement: TimeUnit: s

Note: Value should be greater than 0.

Formulas to find Time Period

Average Number of Calls

Average Number of Calls refers to the average number of concurrent or simultaneous calls occurring within the system at a given time. It is also called Total Number of Calls (N).

Symbol: n

Measurement: NAUnit: Unitless

Note: Value should be greater than 0.

Formulas to find Average Number of Calls

Other formulas in Telecommunication Traffic System category

Go Grade of Service

GoS = \frac{N L}{T c}

Go Number of Lost Call

N L = T c \cdot GoS

Go Total Number of Offered Calls

T c = \frac{N L}{GoS}

Go Cost of Switching System

C sw = n sw \cdot C s + C ch + C c

How to Evaluate Average Holding Time?

Average Holding Time evaluator uses Average Holding Time = (Average Occupancy*Time Period)/Average Number of Calls to evaluate the Average Holding Time, Average Holding Time refers to the average duration that a call or communication session remains active within the system. It is a metric used to analyse and optimise the efficiency of call handling and resource allocation in telecommunication networks. Average Holding Time is denoted by AHT symbol.

How to evaluate Average Holding Time using this online evaluator? To use this online evaluator for Average Holding Time, enter Average Occupancy (A_avg), Time Period (T) & Average Number of Calls (n) and hit the calculate button.

FAQs on Average Holding Time

What is the formula to find Average Holding Time?

The formula of Average Holding Time is expressed as Average Holding Time = (Average Occupancy*Time Period)/Average Number of Calls. Here is an example- 1.670007 = (2.5*30)/44.91.

How to calculate Average Holding Time?

With Average Occupancy (A_avg), Time Period (T) & Average Number of Calls (n) we can find Average Holding Time using the formula - Average Holding Time = (Average Occupancy*Time Period)/Average Number of Calls.

Can the Average Holding Time be negative?

No, the Average Holding Time, measured in Time cannot be negative.

Which unit is used to measure Average Holding Time?

Average Holding Time is usually measured using the Second[s] for Time. Millisecond[s], Microsecond[s], Nanosecond[s] are the few other units in which Average Holding Time can be measured.

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Average Holding Time Formula

Average Holding Time Example

Average Holding Time Solution

Average Holding Time Formula Elements

Other formulas in Telecommunication Traffic System category

How to Evaluate Average Holding Time?

FAQs on Average Holding Time

Variable Name