FAQ

What is the Average Holding Time?
Average Holding Time (AHT) refers to the average duration that a call or communication session remains active within the system. Average Holding Time is usually measured using the Second for Time. Note that the value of Average Holding Time is always positive.
Can the Average Holding Time be negative?
No, the Average Holding Time, measured in Time cannot be negative.
What unit is used to measure Average Holding Time?
Average Holding Time is usually measured using the Second[s] for Time. Millisecond[s], Microsecond[s], Nanosecond[s] are the few other units in which Average Holding Time can be measured.
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